Integration model
One integration, many merchants
Roll out fast without rebuilding delivery logic for every account.
For platforms and partners
Integrate Ingrid once. Scale delivery across every merchant.
Ingrid helps platform teams and implementation partners deliver stronger checkout, tracking, and returns experiences through one delivery integration layer.
Reference architecture
Platform / agency integration layer
->Ingrid API and delivery logic
->Carrier and fulfillment network
Built for platform scale and partner delivery
Core product strength
Delivery checkout orchestration
The strongest adoption path starts at checkout, then expands into tracking and returns.
Partner execution
API-first with reusable components
Support direct API integrations and component-led implementations.
Choose your implementation track
Pick the path that matches your delivery model, then jump straight into implementation docs.
Implementation snapshot
Platform integration track
For teams rolling out delivery capabilities tenant-by-tenant with shared controls.
- Set up auth, tenant model, and environment strategy
- Implement checkout, delivery options, and order creation once
- Onboard merchants with reusable rule and configuration templates
- One integration layer for checkout, tracking, and returns
- Merchant-level controls for regions, warehouses, and delivery option logic
- Stable API + UI component approach for faster merchant onboarding
Capabilities platforms and agencies use most
Delivery checkout orchestration
Multi-carrier delivery options, pricing rules, pickup selection, and configurable delivery promise components.
Address and identity quality
Global autocomplete, validation, localization, PO box restrictions, and identity-assisted prefill capabilities.
Tracking and engagement
Real-time tracking, proactive notifications, exception handling, and integrations into CRM/CDP systems.
Returns and exchange flows
Branded return portal, dynamic return terms, exchange-first journeys, and return analytics.
Performance and security
Enterprise SSO, roles and permissions, environment support, and operational reliability commitments.
Partner-ready operating model
Built for multi-merchant rollouts with success support, technical architecture guidance, and expert services.
Ready to productize delivery for your merchants?
Start with delivery checkout APIs, then expand into tracking, returns, and analytics.